A year ago last December 1 we rented a 2 br apartment in a large complex on V. Rama Ave, Guadalupe, Cebu. We had PLDT set us up with a landline and broadband DSL. We have not received a bill by the end of January, so I called PLDT. By way of an answer, I received the motto of the Philippines: "Wait for awhile". I repeated the same experience at the end of February and at the end of March, with the same results.
In early April, our phone and internet service was summarily disconnected. I called PLDT again and they read me the riot act about not paying my bill. I asked when were the bills delivered. "Ahem, hmm, they were not. But you are still responsible for paying." It turns out that the PLDT installer has recorded the wrong address. I nearly lost my composure. I told the agent that in the civilized world if this happened, the company would make an attempt to contact me via email or phone or both and correct my address of record.
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